GoodRxTab is an independent medicine information and online ordering support platform designed to make it easier for customers to review medicine information and understand the ordering process before proceeding.
Our website provides information about medicines, active ingredients, available strengths, manufacturers, general uses, precautions, possible side effects and prescription requirements.
GoodRxTab does not manufacture medicines, issue prescriptions or provide personalised medical diagnosis or treatment.
Before using any medicine, particularly a prescription medicine, customers should consult an appropriately qualified healthcare professional.
The GoodRxTab Ordering Process
The ordering process is designed to give customers access to important product information before they submit an order.
Step 1: Find a Medicine
Customers can browse GoodRxTab by medicine, treatment category, active ingredient or manufacturer.
Individual product pages may include information such as:
- Product name
- Active ingredient
- Available strength
- Manufacturer
- General intended use
- Directions and administration information
- Precautions and warnings
- Possible side effects
- Drug interactions
- Storage information
- Prescription requirements
- Available pack options
Customers should read the complete product information rather than selecting a medicine based only on its name, price or pack size.
You can also browse the pharmaceutical companies represented in our catalogue through our Manufacturers page.
Step 2: Review the Medicine Information
Before adding a medicine to an order, review the information provided on its product page carefully.
Particular attention should be given to:
- Active ingredient
- Strength
- Existing medical conditions
- Known allergies
- Other medicines currently being used
- Important warnings
- Possible medicine interactions
- Prescription status
Medicine information on GoodRxTab is provided for general educational purposes and does not determine whether a particular medicine is appropriate for an individual customer.
If you are unsure about a medicine, dosage or treatment, consult a qualified healthcare professional before ordering.
For more information about our health content standards, read our Editorial & Medical Review Policy.
Step 3: Add an Eligible Product to Your Order
Once you have reviewed the relevant information, an available product and pack option may be added to the shopping cart.
Displaying a product on GoodRxTab does not guarantee that it can be processed for every customer or destination.
Order eligibility may depend on factors including:
- Product availability
- Prescription requirements
- Order quantity
- Destination
- Shipping availability
- Applicable restrictions
- Information supplied during checkout
GoodRxTab may place an order on hold or decline it where required information is unavailable or where the selected product cannot be processed.
Step 4: Complete the Required Checkout Information
During checkout, customers may be asked to provide information necessary for order processing.
Depending on the order, this may include:
- Full name
- Contact information
- Shipping address
- Date of birth
- Relevant medical information
- Current medicines
- Known drug allergies
- Current treatments
- Prescriber or doctor information
- Prescription documentation where required
- Order notes
Customers should provide complete and accurate information.
False, incomplete or misleading information may prevent an order from being processed.
Because checkout may involve personal and health-related information, customers should also review our Privacy Policy.
Step 5: Submit a Prescription Where Required
Some medicines listed on GoodRxTab may require a valid prescription.
Where a prescription is required, customers may be asked to upload a clear and valid prescription during checkout or provide the required prescription information before the order can proceed.
Prescription information may be reviewed for details such as:
- Patient name
- Medicine name
- Strength
- Dosage information
- Prescriber information
- Prescription date
- Legibility and completeness
Submitting an order does not automatically mean that a prescription medicine is approved for processing.
If the required prescription information is missing, unclear, incomplete or cannot be appropriately processed, additional information may be requested or the order may remain on hold or be declined.
Never submit another person’s prescription or alter prescription information.
For full details, read our Medicine & Prescription Policy.
Step 6: Order Review
After an order is submitted, the information associated with the order may be reviewed before processing.
This may include checking:
- Product and quantity
- Prescription requirements
- Submitted prescription information
- Delivery destination
- Contact details
- Product availability
- Payment status
- Other information required for processing
An order confirmation should not be interpreted as medical approval of the selected medicine.
GoodRxTab customer support does not diagnose medical conditions, prescribe medicines or determine an individual’s appropriate dosage.
Step 7: Payment Information
Available payment instructions are shown or communicated as part of the ordering process.
Customers should follow only the payment instructions associated with their GoodRxTab order.
An order may remain pending until the applicable payment and order requirements have been completed.
For questions relating to payment or an existing order, please Contact GoodRxTab.
Step 8: Processing and Dispatch
Once an eligible order has completed the required processing steps, it may proceed toward packing and dispatch.
Processing times may vary depending on factors such as:
- Medicine availability
- Prescription requirements
- Order verification
- Payment confirmation
- Destination
- Shipping service
- Weekends or holidays
Customers may receive order or shipping information through the contact details supplied during checkout.
For more information, read our International Shipping, Delivery & Customs Information.
Step 9: Tracking and Delivery Support
Where tracking is available, customers may receive tracking information after dispatch.
Delivery times are estimates rather than guaranteed arrival dates.
Shipping may be affected by circumstances including:
- Carrier delays
- Customs processing
- Local delivery conditions
- Public holidays
- Incorrect or incomplete addresses
- Destination-specific restrictions
Customers should monitor their order information and contact customer support when assistance is required.
Prescription Medicines
Prescription medicines require greater care than general healthcare products.
Where a prescription is required, customers should obtain it from an appropriately qualified healthcare professional who has considered their individual health needs.
A prescription medicine should only be used:
- By the person for whom it was prescribed
- For the intended medical condition
- At the prescribed or professionally recommended dose
- In accordance with appropriate healthcare guidance
GoodRxTab should not be used as a substitute for a consultation with a doctor, pharmacist or other qualified healthcare professional.
Certain medicines may also be restricted or unavailable through the platform.
Read our Restricted & Controlled Medicines Policy for additional information.
Where Our Medicines Come From
GoodRxTab does not manufacture the medicines displayed on the website.
Product pages identify the relevant manufacturer where that information is available.
Our catalogue may contain medicines associated with multiple pharmaceutical manufacturers, and available products may change over time.
Customers can learn more through:
Manufacturers Listed on GoodRxTab
Medicine Sourcing & Quality Information
Manufacturer names and trademarks remain the property of their respective owners. Listing a manufacturer’s product does not by itself imply endorsement, sponsorship or a direct partnership unless expressly stated.
International Orders
GoodRxTab provides ordering support for eligible international destinations.
However, not every medicine, quantity or pack option may be eligible for every destination.
Requirements may differ according to:
- Medicine type
- Prescription status
- Quantity
- Destination
- Shipping availability
- Applicable local requirements
Customers should ensure that they understand the requirements that apply to medicines in their destination.
If you are uncertain about whether an order can be processed for your location, contact customer support before ordering.
Read our International Shipping, Delivery & Customs Information for more details.
What Happens if an Order Cannot Be Processed?
An order may be delayed, placed on hold, limited or declined where necessary.
Examples may include:
- Required prescription information is missing
- Submitted information is incomplete
- A product is unavailable
- Payment cannot be confirmed
- Delivery is unavailable to the destination
- The requested quantity cannot be processed
- A product is restricted
- Additional verification is required
Where applicable, our support team will provide information about the next available step.
Refund eligibility is governed by our Refund & Cancellation Policy.
Customer Support
GoodRxTab provides non-clinical customer support for questions relating to:
- Product availability
- Website navigation
- Prescription submission
- Checkout
- Payment
- Order status
- Shipping
- Tracking
- Delivery
- Cancellation and refund enquiries
Our support team cannot:
- Diagnose a medical condition
- Issue a prescription
- Select a prescription medicine for you
- Recommend an individual dosage
- Change an existing treatment plan
- Replace your doctor or pharmacist
For order assistance, visit our Contact Us page.
Your Responsibilities When Ordering
Customers are responsible for providing accurate information and using medicines responsibly.
Before ordering, you should:
- Review the complete medicine information
- Confirm the correct active ingredient and strength
- Consult a healthcare professional where appropriate
- Submit a valid prescription where required
- Provide accurate personal and delivery information
- Check applicable destination requirements
- Follow professional medical instructions when using a medicine
Do not order a prescription medicine for another person’s use unless the ordering process expressly permits this and all required information has been properly provided.
Protecting Your Information
The ordering process may involve personal, contact, prescription and health-related information.
GoodRxTab explains how this information is collected and handled in our Privacy Policy.
Information about cookies and similar technologies is available in our Cookie Policy.
Important Medical Notice
GoodRxTab provides medicine information and ordering support. Website content does not constitute personalised medical advice, diagnosis, prescribing or treatment.
A healthcare professional who understands your individual medical history is best placed to determine whether a particular medicine or treatment is appropriate for you.
Never start, stop or change a medicine solely on the basis of information found on GoodRxTab.
Please read our Medical Disclaimer for complete information.
Need Help?
If you have a non-clinical question about an order, prescription submission, shipping or product availability, our support team can assist.
You can also learn more about the platform on our About GoodRxTab page.