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Medicine & Prescription Policy

GoodRxTab provides medicine information and online ordering support for products listed on the platform.

This Medicine & Prescription Policy explains how prescription requirements, medicine information, order eligibility and prescription submission are handled when customers use GoodRxTab.

GoodRxTab does not issue prescriptions, diagnose medical conditions or provide personalised medical treatment.

Customers should consult an appropriately qualified healthcare professional before starting, stopping or changing any medicine.

For an overview of the complete ordering process, please read How GoodRxTab Works.

Prescription Requirements

Some medicines listed on GoodRxTab may require a valid prescription.

Where a prescription is required, the customer must provide appropriate prescription information before an eligible order can proceed.

The requirement for a prescription may depend on factors including:

  • The medicine
  • Active ingredient
  • Strength
  • Product classification
  • Order quantity
  • Destination
  • Applicable requirements

The presence of a product on GoodRxTab does not mean that the product can be supplied without a prescription.

Customers should not assume that a medicine is non-prescription simply because it can be viewed or added to the cart.

Prescription Submission

Where required, customers may be asked to upload a prescription during checkout.

A prescription should be:

  • Clear and legible
  • Issued for the person who will use the medicine
  • Issued by an appropriately qualified healthcare professional
  • Relevant to the medicine being ordered
  • Complete enough for the required information to be reviewed
  • Current and valid where a validity period applies

Customers must not upload:

  • Another person’s prescription
  • Altered prescription documents
  • False or fabricated prescriptions
  • Prescription information that intentionally misrepresents the prescribed medicine, strength or quantity

Providing false or misleading information may result in an order being placed on hold or declined.

Information That May Be Reviewed

Where prescription information is required, submitted information may be checked for completeness and consistency.

This may include reviewing details such as:

  • Patient name
  • Medicine name
  • Active ingredient
  • Strength
  • Dosage information
  • Prescriber name
  • Prescriber contact information where provided
  • Prescription date
  • Other relevant prescription details

Additional information may be requested if the prescription is:

  • Incomplete
  • Difficult to read
  • Missing important information
  • Inconsistent with the order
  • No longer valid where an expiry or validity period applies
  • Otherwise unsuitable for processing

Submitting a prescription does not guarantee that an order will be accepted or processed.

Prescription Information at Checkout

GoodRxTab may request health-related information during checkout where relevant to the ordering process.

Depending on the order, this may include information such as:

  • Date of birth
  • Known drug allergies
  • Current medicines
  • Current treatments
  • Doctor or prescriber information
  • Prescription documentation
  • Additional order notes

Customers should provide accurate information.

Information submitted through checkout should not be treated as a substitute for a medical consultation.

GoodRxTab customer support does not determine whether a particular medicine or dosage is medically appropriate for an individual customer.

For information about how personal, prescription and health-related information is handled, read our Privacy Policy.

Order Review

After an order is submitted, it may be reviewed before further processing.

An order may remain pending while required information is checked.

Review may include:

  • Whether a prescription is required
  • Whether required prescription information has been submitted
  • Whether the submitted information corresponds with the medicine ordered
  • Product availability
  • Requested quantity
  • Destination eligibility
  • Payment status
  • Other information reasonably required to process the order

An automated order confirmation or checkout confirmation does not by itself mean that every product in the order has been approved for processing.

GoodRxTab reserves the right to request additional information where reasonably necessary.

When an Order May Be Placed on Hold or Declined

An order may be placed on hold, limited or declined where appropriate.

Examples include:

  • A required prescription has not been provided
  • Submitted prescription information is incomplete
  • Prescription details cannot be appropriately processed
  • The ordered medicine does not correspond with the information provided
  • A product is unavailable
  • A requested quantity cannot be processed
  • The selected medicine is restricted
  • Delivery is unavailable for the destination
  • Information supplied during checkout is materially incomplete or inaccurate
  • Other order requirements have not been satisfied

Where possible, customers may be contacted regarding information needed to continue processing the order.

Prescription Medicines Are for Personal Use

Prescription medicines should only be used by the person for whom they have been appropriately prescribed or recommended.

Customers should never:

  • Share prescription medicines with another person
  • Use another person’s prescription
  • Change a prescribed dose without professional guidance
  • Combine medicines without considering possible interactions
  • Stop an existing prescribed treatment solely because of information found online

GoodRxTab medicine information is educational and does not replace advice from a healthcare professional who understands the customer’s medical history.

Choosing the Correct Medicine and Strength

Customers are responsible for carefully reviewing the product selected before submitting an order.

Before proceeding, check:

  • Product name
  • Active ingredient
  • Strength
  • Dosage form
  • Manufacturer
  • Pack size
  • Prescription status

Different strengths of the same active ingredient are not automatically interchangeable.

A qualified healthcare professional should determine the appropriate medicine and dosage where medical assessment or prescribing is required.

Manufacturer Information

GoodRxTab does not manufacture the medicines displayed on the website.

Where available, product pages identify the manufacturer associated with the listed medicine.

Customers can review pharmaceutical companies represented in the catalogue through our Manufacturers page.

The inclusion of a manufacturer’s product on GoodRxTab does not by itself represent sponsorship, endorsement or a direct commercial partnership with that manufacturer unless expressly stated.

For more information about how manufacturer, sourcing and product quality information is presented, read our Medicine Sourcing & Quality Information.

Restricted and Controlled Medicines

Not every medicine is eligible to be offered or processed through GoodRxTab.

Certain controlled, restricted or otherwise regulated medicines may be unavailable through the platform.

Availability may also change according to product status, destination or other applicable requirements.

GoodRxTab may remove, restrict or decline orders for products that cannot appropriately be processed.

For further information, please read our Restricted & Controlled Medicines Policy.

Product Availability

Information displayed on the website does not guarantee continuous availability.

A product may become unavailable because of factors including:

  • Stock availability
  • Manufacturer availability
  • Supply conditions
  • Prescription requirements
  • Product restrictions
  • Destination limitations
  • Shipping limitations

Where an ordered product cannot be processed, the customer may be contacted regarding the available options.

Any applicable refund or cancellation will be handled according to our Refund & Cancellation Policy.

Medicine Substitution

GoodRxTab should not automatically substitute a prescription medicine with a different active ingredient or materially different strength without appropriate authorisation.

Where an exact product, brand or pack is unavailable, the customer may be contacted before an alternative is considered.

A medicine with the same active ingredient may still differ in:

  • Manufacturer
  • Strength
  • Dosage form
  • Pack size
  • Inactive ingredients
  • Product presentation

Customers should seek professional medical advice where they are unsure whether an alternative medicine or product is appropriate.

Medicine Information on GoodRxTab

Product and health information published on GoodRxTab is intended to help users understand medicines and common safety considerations.

Information may include:

  • Active ingredient
  • General uses
  • Dosage and administration information
  • Warnings and precautions
  • Contraindications
  • Possible side effects
  • Drug interactions
  • Storage information
  • Manufacturer details

This information is educational.

It does not constitute:

  • A medical diagnosis
  • A prescription
  • Personalised medical advice
  • Confirmation that a medicine is suitable for a particular person
  • A replacement for consultation with a doctor, pharmacist or other qualified healthcare professional

Learn more about how our health content is prepared and reviewed in our Editorial & Medical Review Policy.

Medicine Safety

Customers should seek professional advice before using a medicine when they have concerns relating to:

  • Existing medical conditions
  • Previous allergic reactions
  • Pregnancy or breastfeeding
  • Other prescription medicines
  • Over-the-counter medicines
  • Supplements
  • Possible drug interactions
  • Changes in symptoms or health status

If serious or unexpected symptoms occur after using a medicine, seek appropriate medical care promptly.

GoodRxTab customer support should not be used for urgent or emergency medical assistance.

Storage and Product Handling

Customers should follow the storage instructions supplied with the medicine or shown on the relevant product information.

Medicines should generally be kept:

  • In their original packaging where appropriate
  • Away from children
  • Protected from inappropriate heat, moisture or light where required
  • Within the labelled expiry period
  • According to any product-specific storage instructions

Do not use a medicine when its packaging appears materially damaged or when there are concerns regarding its condition.

Customers can contact our support team regarding non-clinical product or delivery issues.

International Order Eligibility

GoodRxTab supports eligible international orders, but availability is not identical for every destination.

An order may be affected by:

  • Prescription requirements
  • Medicine classification
  • Quantity
  • Destination requirements
  • Shipping availability
  • Customs processing
  • Other applicable restrictions

The ability to place an order through the website does not guarantee that every product is eligible for every destination.

Customers should review our International Shipping, Delivery & Customs Information before ordering.

Customer Responsibilities

By submitting an order, customers are expected to:

  • Provide accurate personal and order information
  • Submit genuine prescription information where required
  • Review the selected medicine and strength
  • Seek appropriate professional medical advice
  • Use medicines responsibly
  • Follow applicable prescription requirements
  • Provide accurate delivery information
  • Review applicable website policies

Customers should not use GoodRxTab to obtain medicines through false information, altered documents or another person’s prescription.

Customer Support and Medical Advice

GoodRxTab provides customer support for non-clinical matters such as:

  • Product availability
  • Prescription submission
  • Checkout assistance
  • Payment-related questions
  • Order status
  • Shipping and tracking
  • Delivery issues
  • Cancellation and refund enquiries

Our customer support service does not:

  • Diagnose illnesses
  • Prescribe medicines
  • Recommend personalised treatment
  • Determine individual dosage
  • Replace a medical consultation

For non-clinical assistance, please Contact GoodRxTab.

Privacy of Prescription Information

Prescription and health-related information may contain sensitive personal information.

GoodRxTab explains its practices regarding collection, use, storage and handling of this information in its Privacy Policy.

Customers should review that policy before uploading prescription or medical information.

Important Medical Disclaimer

GoodRxTab provides medicine information and ordering support but does not replace qualified medical care.

Medicine suitability depends on individual circumstances, including medical history, current conditions, allergies, other medicines and treatment needs.

Do not begin, stop or change a medicine solely because of information published on GoodRxTab.

For full details regarding the limitations of our medical and health information, please read the Medical Disclaimer.

Questions About This Policy

If you have questions about prescription submission, order processing or medicine availability, please Contact Us.

For additional information about GoodRxTab and how the platform operates, visit About GoodRxTab and How GoodRxTab Works.